Effective Date: 04/12/2024
1. Overview
Welcome to Olaprime LTD’s Refunds and Returns Policy. We strive to provide our customers with the best possible experience when shopping with us. This policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
2. Eligibility
- To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- Physical products must be returned within 30 days of the purchase date.
- Digital products are eligible for returns within 14 days of the purchase date, provided they have not been downloaded or accessed.
3. Initiation of Return
- To initiate a return, please contact our customer support team at support@olaprimes.com within the specified return period.
- Please provide your order number, the reason for the return, and any relevant details about the product.
4. Return Process
- Once your return request is approved, you will receive instructions on how to return the product.
- Physical products must be returned to our address at No 32 Jimoh Oyediran Street, Orogun, Ibadan.
- Digital products may require deactivation or cancellation of access, as applicable.
5. Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Refunds for physical products will be processed within 7-10 business days after we receive the returned item.
- Refunds for digital products will be processed within 3-5 business days after verification of eligibility.
6. Fees and Costs
- Customers are responsible for any shipping or handling fees associated with returning physical products, unless the return is due to an error on our part.
- There are no additional fees for returning digital products.
7. Product Requirements
- Physical products must be returned in their original packaging, with all accessories and tags included.
- Digital products must not have been downloaded or accessed to be eligible for a refund.
8. Contact Information
- If you have any questions or need assistance with your return, please contact our customer support team at support@olaprimes.com.
9. Changes to Policy
- Olaprime LTD reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for shopping with Olaprime LTD. We appreciate your business and strive to ensure your satisfaction with every purchase.